The below quotes were taken from a QCQ inspection in July 2018.
“People’s care and support individualised, reflecting their personal wishes and lifestyle choices. They were treated with compassion, kindness and care.”
“The atmosphere in their homes was light hearted with much laughter and happiness.”
“People’s care and support was provided with kindness and compassion. People had positive relationships with staff. They were observed seeking out staff and being relaxed in their company. People said, “The staff are a great team” and “Staff are lovely.””
“Staff were observed engaging with people, sensitively responding to them and giving them time and space.”
“People’s privacy and dignity was respected. People were observed being supported respectfully and discreetly.”
“People’s chosen activities were discussed with them including day trips, holidays, social clubs and using facilities in their local towns or villages. People were busily engaged in their activities during the inspection.”
“People’s care and support was delivered by a provider who promoted high standards of care. Visitors told us, “She couldn’t have gone anywhere better” and “It’s super. I have no concerns about her care.””
“People were supported in an individualised way that encouraged them to be as independent as possible. People were given information about the service in ways they wanted to and could understand.”
“People and their relatives told us they felt safe. One person said, “I am very safe here. All of the staff take very good care of me””
“Throughout our inspection, we observed a strong staff presence in the service. We saw people’s requests for assistance were responded to promptly and staff spent time talking to people about their day.”
“Throughout the inspection, staff were observed giving people time and not rushing them when they were supporting them.”
Quotes from CQC inspection of July 2018 (Cotswold Court) and December 2018 (Gables and Supported Living):